Privacy Policy

1. Information We Collect

When you place an order on Chronos & Shade, we collect only the information necessary to process and deliver your order. Since we offer guest checkout, no account creation is required. The information we collect includes:

• Full name
• Phone number
• Email address (optional)
• Delivery address and district
• Order details and preferences
• Payment method selection

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and delivery updates
• Communicate about your order if needed
• Improve our products and services
• Respond to your inquiries and support requests

3. Data Protection

We take the security of your personal information seriously. Your data is stored securely using industry-standard encryption. We do not store payment card details — all payment processing is handled by our secure payment partners (bKash, Nagad) or collected via Cash on Delivery.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Delivery partners to fulfill your order
• Payment processors to handle transactions
• Legal authorities when required by law

5. Cookies

Our website uses minimal cookies to maintain your shopping cart during your browsing session. We use local storage to persist your cart items so they remain available when you return. No tracking or advertising cookies are used.

6. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

7. Order Data Retention

We retain order information for a period of 2 years to handle warranty claims, returns, and customer support inquiries. After this period, data is securely deleted unless required for legal compliance.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: